FAQs
Shipping
How long is delivery?
We aim to have your item sent out from our warehouse within 1-3 business days.
Delivery Time Frames:
Sydney Metro – 1-3 days delivery estimate
Gosford/Wollongong – 2-4 days delivery estimate
Melbourne Metro – 2-4 days delivery estimate
Brisbane Metro – 2-4 days delivery estimate
Adelaide Metro – 3-5 days delivery estimate
Perth Metro – 5-7 days delivery estimate
Is pickup available?
Currently we do not offer pickup on online orders.
Will someone need to be home to accept the delivery?
Yes...there needs to be someone present to receive the delivery, as we need a signature as confirmation of goods received. It's advisable to have an extra person available at the delivery address to help with moving the items into your home. It's important to note that our carriers and delivery partners offer a door-to-door service, which does not include bringing the items indoors. In cases where there's no one available to accept the goods, a re-delivery fee may apply. Rest assured, we'll make an effort to call before attempting the delivery whenever possible.
Will I know when my order has dispatched?
Yes, when your order is dispatched, you will receive a dispatched confirmation email with your tracking number. You can then track the order with the consignment tracking number.
Returns
Do you accept returns?
Yes, we accept returns up to 30 days after delivery*
View our returns and refunds policy for more information.
Can I cancel my order?
In order to get a refund, please contact us as soon as possible if you wish to cancel your order (2.5% admin fee may apply). If your item has already been dispatch, delivery cost for both ways will be charged to you.
Warranty
Do the air-conditioners come with warranty?
All air conditioning systems sold by Aircon Wholesalers have a 5 year manufacturers warranty.
Payments
What payment methods do you accept?
We accept online payments via Visa, Mastercard, PayPal and Afterpay.